Please visit 5fish.com for webOS online hosting terms and conditions.
5Fish.net Domain Hosting Terms & Conditions
By purchasing hosting services from 5Fish, you agree to be bound by the following terms and conditions:
In order to insure uninterrupted service to your website, the service contract will automatically renew unless cancelled by the site owner. Cancellation must be received by 5Fish.net via email at least two weeks prior to the date of renewal. 5Fish.net will acknowledge the cancellation notice within 24 hours of receipt. If you do not receive acknowledgement, please contact a representative as soon as possible.
Refunds - refunds are available within the first 30 days of hosting minus any setup or domain registration fees. After 30 days, no refund is offered or promised. Refunds for annual payments will be made for hosting months not used.
Acceptable Use Policy
5Fish Inc. reserves the right to refuse service to any site at our sole discretion. Although we do not believe in censorship, 5Fish does not allow the following types of sites:
Unsolicited Email (SPAM) and Bulk Email
5Fish will not host
websites which are advertised through unsolicited email, excessive newsgroup
crossposting, or off-topic newsgroup posts. What is considered spam is
determined at the sole discretion of 5Fish. Sites in violation of this
policy will be shutdown without refund of any kind. In addition, any Bulk
Emailing that adversely affects the performance of our shared mailservers
will be either discontinued or moved to one of our List Server Plans,
depending on the exact volume of messages being sent.
Website Development Terms & Conditions
At the descretion of the customer, 5Fish will work by hour or by contract. All work, unless for established customers with credit, will require a 50% deposit. 5Fish will make every effort to satisfy every customer and keep the customer informed every step of the development process. Itemized invoices, frequent updates and customer input are all necessary to achieve success for the customer and 5Fish. 5Fish will not provide refunds for web development work already completed. Approvals will be sought at points along the development process. Sign offs on contracts will be required for new customers.
Domain Registrations are non-refundable. Software and hardware purchases, whether proprietary or developed are not refundable. Directory and advertising purchases for any domain or any product are not refundable.
Our customer retention rate is over 98%. We do everything we can for our customers and even at our age, we still bend over backwards!